How to create a new helpdesk ticket
We’ve been busy over here to make things better with our
support and services. There are
many different ways that you can reach out to us for support or just a quick
question – by email, the new support portal, our new chat session and our
endpoint management agents. Please read below to learn about all of these
- New Support Portal - https://support.gulf-pointe.com/
– Come take a look at this new portal that you can register with to access
all of you current and past tickets that you’ve had open with us going
forward. You can also dive into our new knowledgebase that we will be
adding to over time so that you can easily find answers to common
problems. There’s also a Community forum that you can post on if you have
questions. You can even sign up on the portal to create your account and
get started today.
- New Helpdesk Email – email@example.com – This
should be your go to email for all of your support requests. Once
submitted, a new ticket will be created and you will get a response back
with the SR# and a link to the portal right away. One of our engineers
will get back to you and get your request handled right away.
- New Chat Feature – you can easily talk
with our support team via our new Chat feature located on our support site
Just click on the Cat button in the lower right corner of the portal and
start a session with us today.
- Endpoint Management
- For all of our endpoint managed clients, you should now see a new icon
on the system tray that looks like this - .
You can click on that icon to bring up a menu with a list of options
including a support ticket request. You can easily click on the Green Plus sign
in the field to attach an image or grab a screenshot of your desktop with
just 1 click. It’s that simple and makes fixing your issue that much